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Shipping and Returns

Shipping Costs & Delivery Returns

HairEcstasy.com offers several shipping options trhough USPS.
 

Standard Shipping

All shipping costs are calculated based on destination using USPS. The shipping cost will be displayed at checkout.


Hawaii & Alaska
For shipments to Hawaii & Alaska we offer USPS (Priority). Orders $50 and above will be shipped free of charge with USPS Priority.

 
P.O. Box
We do not ship to P.O. Boxes.

International Shipping
HairEcstasy.com ships to the contiguous 48 U.S. states, Alaska, Hawaii, Puerto Rico, and Canada. Shipping to other international destinations and U.S territories is available upon request.

For U.S. orders and shipping with HairEcstasy.com, you must have both a shipping address and credit card billing address within the United States (including Puerto Rico). In addition, the issuing bank must be based in the United States.

For Canadian orders and shipping, you must have both a shipping address and credit card billing address in Canada. In addition, the issuing bank must be based in Canada.

 
APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

The format for military addresses is as follows:
● City: Enter APO (Army Post Office), FPO (Fleet Post Office), or DPO (Depot Post Office).
● State/Region: Enter the two-letter code “AE” for shipments going to Europe, Middle East, and Africa, “AP” for the Pacific zone, and “AA” for the Americas.
● Zip code: Enter the 5-digit zip code.
● Country: Should always be United States

For additional restrictions to APO, FPO, and DPO addresses (See Hazardous Materials below).


All return shipments from APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.


General Delivery Times
USPS delivers Monday - Saturday.

Orders shipped to the East Coast can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to the East Coast can be expected within 2 - 4 business days.

Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish etc.) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico.

Processing Time
Orders will process in one day excluding Saturday and Sunday. All expedited priority orders must be placed by 12 noon Eastern Standard Time (EST) to be processed on the same business day. If placed after this, your order will be processed the following business day.

Business Days
Monday - Friday, excluding federal holidays within the United States.

Order Confirmation Email
Right after you place your order with HairEcstasy.com, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt that can be printed for your records. The order confirmation e-mail includes your order number (the same number that appeared on our web site after successful submission of an order), the details of the products and corresponding prices, any promotional coupons or eGift Certificates, your ship-to and bill-to information, and the ship method.

The order confirmation e-mail looks like this:

 
Dear Hair Ecstasy Customer,

Thanks for your order! Your confirmation number is 1109241376.

We've sent your order to our warehouse.
What happens next:
• Your beauty products will be shipped within 1 to 2 business days.
• If you ordered a Hair Ecstasy Gift Card, it will be sent separately from any merchandise that may have been ordered.
• If you purchased a HairEcstasy.com eGift Certificate, the recipient will receive it via email within 24 hours.

At www.HairEcstasy.com, you can always check your order status by clicking on the My Account link located at the top of every page. After signing in, your most recent order status will appear on the Order Status page


Your order reads as follows:
01/18/2012 10:23:04 Order #: 1109241376
----------------------------------------------------------------------------
Shipment: 1234567890

Ship to: Hair Ecstasy Customer
             4500 NW 135th St
             Opa Locka, FL 33054

Item#       Qty     Price           Amt             Description
1317841    1     $32.00     $32.00        Bobbi Brown/Creamy Concealer Kit/Warm Beige
1287432    2     $22.00     $44.00        Bobbi Brown/Long-Wear Gel Eyeliner/Espresso Ink
1355908    1     $0.00       $0.00          Sample/Super by Perricone Super Bright Eyed with Melon - 0.01 oz
891879      1     $0.00       $0.00          Sample/Ole Henriksen Truth Serum Collagen Booster - 0.05 oz
1345701    1     $0.00       $0.00          Sample/Clarins One-Step Gentle Exfoliating Facial Cleanser - 0.17 oz
1383405    1     $0.00       $0.00         FREE 100-POINT PERK/Dolce & Gabbana The One - 0.17 oz

Merchandise Total: $76.00
Order Totals:
Tax: $6.46
Order Total: $82.46
Charge to Credit Card : $82.46

Billing Summary:
Hair Ecstasy Customer
10 ABC Street
Anytown, CA 94115
United States
Hair Ecstasycustomer@Hair Ecstasy.com

We can't wait for you or your gift recipient to receive your beauty delivery from Hair Ecstasy.
Thank you again for shopping with us!

The Hair Ecstasy Team
 

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